Help · Account deletion
Delete your HIZTESTI account and data
This page applies to the HIZTESTI app (Android and iOS) developed by NETMETRİK and to your hiztesti.com account. You don't need an account to run a speed test; an account only syncs your measurement history across your devices. You can delete it yourself at any time.
Deletion is permanent and cannot be undone. Your account details, sessions and the measurement history synced to your account are deleted immediately.
Ways to delete your account
In the app (Android and iOS)
- 1Open the HIZTESTI app.
- 2Tap the Account tab at the bottom.
- 3Tap Delete account.
- 4If you signed up with email and password, enter your password to confirm. If you signed in with Google or Apple, no password is asked.
- 5Tap Yes, delete. When you see "Your account is deleted", you're done.
On the web (hiztesti.com)
- 1Sign in to your account on hiztesti.com.
- 2Open the Settings page.
- 3In the Account section, click Delete account.
- 4Enter your password (not asked if you signed in with Google or Apple) and click Yes, delete.
If you can't sign in
Send an email with the subject "Account deletion request" to [email protected] from the email address registered to your account. Once we confirm the request is yours, we delete your account and data; we complete your request free of charge within 30 days at the latest.
Send an emailWhat is deleted
When you delete your account, the following is removed from our servers immediately and permanently:
- Your account details: email address, name, password (stored only as an irreversible hash), correspondence language and, if you signed in with Google or Apple, that account's identifier.
- The last IP address recorded on your account, and the city and internet provider derived from it.
- Your sessions on every device; you are signed out everywhere.
- The measurement history synced to your account, including Wi-Fi network names and, if you allowed it, measurement location.
- Verification and password reset codes sent to you.
What is kept, and for how long
The following is not deleted with your account:
- Anonymous measurement records
- Measurement records not linked to your account (such as speed, latency and internet provider) do not contain your name or email address. Personal data fields are masked; anonymous statistics are kept indefinitely.
- Share pages
- If you shared a result with a share link, that page is not linked to your account and stays in place. To have it removed, write to [email protected] with the link.
- Security and audit logs
- 2 years.
- Support correspondence
- If you wrote to us, 3 years after the thread is closed.
- Billing and payment records
- If any, 10 years, as required by tax legislation.
These periods match the "Retention Periods" section of our privacy policy.
History on your device
The app and your browser also keep your measurement history on your device. When you delete the account in the app, the records synced to that account are removed from that device's history too. To delete all history on a device, use Clear history records in the app or on the hiztesti.com Settings page, or uninstall the app.
Questions?
Write to us with any question about deleting your account or about your personal data.